:root{--teal:#16191e;--teal-d:#0b0d10;--teal-l:#eef0f3;--clay:#f5a524;--gold:#f5a524;--bg:#f4f5f7;--ink:#16191e;--muted:#5f6672;--line:#e3e6eb;--ok:#2f8a5b;--bad:#b4402a;
  --font:-apple-system,BlinkMacSystemFont,"SF Pro Text","Segoe UI",Roboto,Arial,sans-serif}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 var(--font)}
.lang-en .t-es,.lang-es .t-en{display:none!important}
.is-hidden{display:none!important}
button{font:inherit;cursor:pointer}
input,select,textarea{font:inherit}
h1,h2{margin:0}
h2{font-size:1rem;margin-bottom:12px}
.muted{color:var(--muted)}.small{font-size:.85rem}
.pbtn{border:0;border-radius:10px;padding:11px 16px;font-weight:600;background:#fff;border:1px solid var(--line);color:var(--ink)}
.pbtn--main{background:var(--teal);color:#fff;border-color:var(--teal)}
.pbtn--main:hover{background:var(--teal-d)}
.plink{background:none;border:0;color:var(--teal);text-decoration:underline;padding:4px 0}
.plink--light{color:#c9ced6;text-decoration:none;text-align:left}
.perr{background:#fdecea;color:#8a1f12;border-radius:10px;padding:10px 12px;margin:12px 0 0}
.perr--float{position:fixed;left:50%;transform:translateX(-50%);bottom:84px;z-index:60;box-shadow:0 10px 30px -10px rgba(0,0,0,.3)}
.ok{color:var(--ok);font-weight:600}
.warn{background:#fff6e6;border-radius:8px;padding:10px;font-size:.9rem}
label{display:block;font-weight:600;font-size:.9rem;margin-bottom:12px}
label input,#f-emails input,.search{display:block;width:100%;margin-top:6px;border:1.5px solid var(--line);border-radius:10px;padding:11px 12px;background:#fff}
input:focus{outline:0;border-color:var(--teal);box-shadow:0 0 0 3px rgba(22,25,30,.12)}

/* login */
.login{min-height:100vh;display:grid;place-items:center;padding:20px;background:linear-gradient(160deg,#0b0d10,#2a2f37)}
.login__card{background:#fff;border-radius:18px;padding:28px;width:100%;max-width:380px;box-shadow:0 30px 60px -30px rgba(0,0,0,.6)}
.login__brand{display:flex;gap:12px;align-items:center;margin-bottom:22px}
.login__brand .mark{width:44px;height:44px}
.login__brand strong{display:block}.login__brand span{color:var(--muted);font-size:.9rem}
.login form .pbtn--main{width:100%;margin-top:4px}
.login .plink{display:block;margin:12px auto 0}
.login__foot{text-align:center;margin-top:18px;font-size:.85rem}
.login__foot .plink{display:inline}
.cf-turnstile{margin:6px 0 12px}

/* app layout */
.app{display:grid;grid-template-columns:230px 1fr;min-height:100vh}
.side{background:var(--teal-d);color:#c9ced6;display:flex;flex-direction:column;padding:18px 12px;position:sticky;top:0;height:100vh}
.side__brand{display:flex;gap:10px;align-items:center;color:#fff;font-weight:700;padding:4px 8px 20px}
.side__brand .mark{width:34px;height:34px;flex:none}
.tabs{display:flex;flex-direction:column;gap:4px}
.tab{display:flex;align-items:center;gap:10px;background:none;border:0;color:#c9ced6;padding:11px 12px;border-radius:10px;text-align:left;font-weight:500;position:relative}
.tab svg{width:20px;height:20px;fill:currentColor;flex:none}
.tab:hover{background:rgba(255,255,255,.06)}
.tab.is-active{background:rgba(255,255,255,.12);color:#fff}
.badge{background:var(--clay);color:#111;border-radius:999px;font-size:.72rem;padding:1px 7px;margin-left:auto}
.side__foot{margin-top:auto;display:flex;flex-direction:column;gap:6px;padding:8px}
.main{padding:22px 26px 100px;min-width:0}
.top{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:18px}
.top h1{font-size:1.45rem;margin-right:auto}
.ranges{display:flex;background:#fff;border:1px solid var(--line);border-radius:10px;padding:3px}
.ranges button{border:0;background:none;padding:6px 11px;border-radius:7px;color:var(--muted);font-weight:600;font-size:.85rem}
.ranges button.is-active{background:var(--teal);color:#fff}
.sound{border:1px solid var(--line);background:#fff;border-radius:10px;padding:7px 10px;font-size:.85rem}
.sound.is-off{opacity:.55}
.pane{display:none}.pane.is-active{display:block}
.card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px;margin-bottom:16px;min-width:0}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.note{background:#fff6e6;border:1px solid #f1d6a8;border-radius:12px;padding:12px 14px;margin-bottom:16px;font-weight:600}
.note button{margin-left:8px}

.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:16px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px}
.kpi span{display:block;color:var(--muted);font-size:.82rem;font-weight:600}
.kpi strong{display:block;font-size:1.8rem;line-height:1.2;font-variant-numeric:tabular-nums}
.kpi em{font-style:normal;font-size:.78rem;font-weight:600;color:var(--muted)}
.kpi em.up{color:var(--ok)}.kpi em.down{color:var(--bad)}
.kpi--hi{background:var(--teal);border-color:var(--teal);color:#fff}
.kpi--hi span,.kpi--hi em,.kpi--hi em.up,.kpi--hi em.down{color:#d6e8ea}

.chart{height:180px;display:flex;align-items:flex-end;gap:3px;padding-top:10px;border-bottom:1px solid var(--line)}
.col{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;height:100%;position:relative;min-width:2px}
.col i{display:block;width:100%;max-width:26px;border-radius:4px 4px 0 0;background:#c9ced6}
.col b{display:block;width:60%;max-width:14px;border-radius:3px;background:var(--clay);position:absolute;bottom:0}
.col:hover::after{content:attr(data-tip);position:absolute;bottom:100%;white-space:nowrap;background:var(--ink);color:#fff;font-size:.75rem;padding:4px 7px;border-radius:6px;z-index:2}
.legend{font-size:.8rem;color:var(--muted);margin-top:8px}
.lg{display:inline-block;width:10px;height:10px;border-radius:3px;margin:0 4px 0 10px;vertical-align:-1px}.lg--v{background:#c9ced6;margin-left:0}.lg--r{background:var(--clay)}
.bars{list-style:none;margin:0;padding:0}
.bars li{display:grid;grid-template-columns:1fr auto;gap:8px;font-size:.88rem;padding:5px 0;position:relative}
.bars li::before{content:"";position:absolute;left:0;bottom:1px;height:3px;border-radius:2px;background:var(--teal-l);width:100%}
.bars li::after{content:"";position:absolute;left:0;bottom:1px;height:3px;border-radius:2px;background:var(--teal);width:var(--w)}
.bars span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

.chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}
.chip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:6px 12px;font-size:.85rem;font-weight:600;color:var(--muted)}
.chip.is-active{background:var(--teal);color:#fff;border-color:var(--teal)}
.search{margin:0 0 12px}
.list{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}
.req{background:#fff;border:1px solid var(--line);border-left:5px solid var(--clay);border-radius:12px;padding:14px 16px;display:grid;grid-template-columns:1fr auto;gap:6px 14px;animation:pop .3s ease}
@keyframes pop{from{transform:translateY(6px);opacity:0}}
.req[data-s=called]{border-left-color:#3b82a6}.req[data-s=booked]{border-left-color:var(--ok)}.req[data-s=noanswer]{border-left-color:var(--gold)}.req[data-s=closed]{border-left-color:#b5bdbf;opacity:.8}
.req__name{font-weight:700;font-size:1.05rem}
.req__meta{color:var(--muted);font-size:.85rem}
.req__phone{font-weight:700;font-size:1.05rem;color:var(--teal);text-decoration:none;white-space:nowrap}
.req__reason{grid-column:1/-1;background:var(--bg);border-radius:8px;padding:8px 10px;font-size:.92rem}
.req__acts{grid-column:1/-1;display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.req__acts select{border:1px solid var(--line);border-radius:8px;padding:7px 8px;background:#fff}
.req__acts input{flex:1;min-width:160px;border:1px solid var(--line);border-radius:8px;padding:7px 9px}
.req__acts .del{background:none;border:0;color:var(--bad);font-size:.85rem}
.tag{display:inline-block;font-size:.72rem;font-weight:700;border-radius:999px;padding:2px 8px;background:var(--teal-l);color:var(--teal);margin-left:6px;vertical-align:2px}
.tag--phone{background:#fff1d6;color:#8a5300}
.tag--new{background:var(--clay);color:#111}
.empty{text-align:center;padding:30px;color:var(--muted);background:#fff;border-radius:12px;border:1px dashed var(--line)}
.qr{width:200px;height:200px;image-rendering:pixelated;border:1px solid var(--line);border-radius:10px;padding:8px;background:#fff}
#f-emails{display:flex;gap:8px}#f-emails input{margin:0}
.big{font-size:2.4rem;font-weight:700}

@media (max-width:900px){
  .app{grid-template-columns:1fr}
  .side{position:fixed;bottom:0;top:auto;left:0;right:0;height:auto;flex-direction:row;padding:6px 6px calc(6px + env(safe-area-inset-bottom));z-index:50}
  .side__brand,.side__foot{display:none}
  .tabs{flex-direction:row;width:100%}
  .tab{flex:1;flex-direction:column;gap:2px;font-size:.72rem;padding:7px 4px;text-align:center}
  .badge{position:absolute;top:2px;right:18%;margin:0}
  .main{padding:16px 14px 110px}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .grid2,.grid3{grid-template-columns:1fr}
  .top h1{width:100%}
  .mobile-foot{display:flex!important}
}
.mobile-foot{display:none;gap:14px;justify-content:center;margin-top:20px}